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The problem orders and the remaining intl orders are being dealt with – with great urgency. I have been in touch with the new fulfillment company and they have ensured me they are all over it. I also have enlisted someone else back in the US to assist and oversee to make sure that all of the remaining orders get out asa effing p. I very much appreciate all of your patience. They are coming soon. Please continue to reach out to me if you think there might be a problem, and though the time difference here in Europe makes it a challenge I will make sure everything works out.
I am guessing that disc you have is not defective,that that’s just the way it came out but i will listen to WWT again, to see if by chance you indeed have a bad one. Unfortunately, I don’t have one with me in Europe and will not be able to check it out until we return.
Also — thanks for all the positive feedback on the cd’s. As someone aptly mentioned earlier in this thread, there were times last week when I was wondering what the %$#@ we were thinking, but the great response has made that a distant thought. I know it’s not been perfect- (I was not happy that the LA sleeves were a bit tight, but I think we got it fixed for NY), but considering everything I think its been a great experiment and hopefully it will lead to more. Thanks again.
I apologise for the delayed update, but had to leave for Europe so the last week just disappeared.
After receiving some private messages and seeing some of the posts here, it was apparent that there were some problem orders that somehow had not gotten shipped. After doing some digging I have discovered a handful of orders that were not showing up in LW store in the order file, but were listed in a separate customer file. It appears that some of the info was entered slightly incorrectly when they were initially ordered, (for instance phone numbers not entered quite right), which was causing them to not show up in the orders file, which was being matched against Paypal.
I have gone thru and created a file of those orders and am sending it to the new fulfillment company that has now been enlisted to take over shipping etc. Out of all of the orders, I have identified 16 of these orders and have been able to match up all but three of them. Please either reach out to me via private message AND/OR email the customer service email to make sure that your order is not lost. As I have said before it is very important to do this right and get all of the orders out in a timely manner so it is very disappointing that some orders have been delayed, and realistically I guess a small percentage of problem orders could have been expected. In any event they will all get out as soon as possible.Andravi–Send me a private message
Whiskyboy- Nowhere does it say that these would be box sets, so i’m not sure why you thought that -sorry for the misunderstanding. I thought the bubble packs would be very secure. If you send me your address in a private message I will send you replacement slleves.
I believe all of the orders say that still. Just trying to get alll of the orders and then go in and change the order statuses.
To answer the question above about West not being done as part of the album shows– there were a couple reasons. It was considered but since it was the new album, it made sense to be able to play it every night in the second sets. Also we wanted this little experiment to be successful, so it was felt that we should try five night the first time and see what happens.
If the album are ever done again, West would probably be included.After having just returned from the daily run to the post office-and after a crazy week I can’t tell you how great it is to hear that orders are arriving.
I believe about half of the total orders have now shipped and many more should go out on Monday.
Yes the orders are shipping as of yesterday—but only after an almost comical series of obstacles, which included:
* duplicators breaking down,
* a long trip to the Northest part of North Hollywood at 9:30 at night because I thought it was the only post office in LA still open -only to find out that the last pickup had gone and they couldn’t accept my packages with that day’s date- so they had to be taken home and completely re-done
*cars that wouldn’t start as i was heading to the post office
*getting locked out of both house and previously dead car -with it runningNot sure why i’m including all of the details, certainly not for an excuse or pity, more I think so I can try to laugh at what a stupidly ridiculous week its been. I am hoping its all downhill from here and I will be completely caught up with orders over the weekend.
I hope you enjoy the cd’s – I have been listening to them again this week and they are truly great.
Thanks for your patience.
IJ
