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Snaggle – No problem- glad you enjoyed the show. It was a good one. I’m just a little touchy right now until the rest of the orders start landing which should be today and Weds in the US, and a couple of days later in the UK. I was told that all international orders has shipped by or on Fri. and Mon, so I assume that includes your order.
Something I hadn’t explained in great detail is what happened with some of the intl orders. When most of the orders originally were placed they disappeared from the place in the store that all the other orders appeared because the shipping charges were under charged. Once the whole mess was uncovered I decided to eat the extra shipping charges and get the orders out as fast as possible -especially since they all required manual handling. Anyway –enjoy Paris–let’s hope it happens. We are hearing that there is a chance of a power company strike and no one knows at thi point whether that will affect the show. We don’t think it will but keep your fingers crossed.Zilla0902– I responded to your PM earlier, and again minutes ago. Your order was one of the ones that I personally mailed. It was not shipped to Tenn., it was returned there because for some reason it was not able to be delivered to your address in VA. The same preprinted USPS postage stickers were the same that were used for every order, so I don’t know what the problem was. Out of all of the orders we currently have only received 2 back to the return address and unfortunately yours was one of them. If it had been able to be delivered when it supposed to be you would have been one of the first to get them. I have asked someone to look into your order and resend it asap.
Snaggletooth — I am puzzled why you would say that no one ever responded, when in fact you PM’ed me on Nov. 1 at 4:47 PM and I responded 11/1 at 10:44 PM. Not only did I explain that your order was international and as a result was delayed, but I also mentioned to you that the venue for the Cologne show had changed to the Kantine and you responded back asking about showtime, which at that time I did not know.
In addition I know you are one of the regulars here and undoubtedly have seen my updates.I understand everyones frustration with the delays and problems in the shipping of some of the orders, and no one is as frustrated as I am, and I have spent every minute possible trying to deal with the issues as fast as possible.
I have tried to be open and honest about it and have posted several updates, (and invited PM’s) here to keep everyone apprised of what was happening. It is very disheartening to hear that no one responded, because at the very least I felt I was doing that. I cannot apologise enough for the delay, and i expect that most of you who ordered prior to Nov. 5 to will seeing your orders arrive in the next day or so -with the exception of intl orders which take a few extra days.Sincerely
IJThere was actually two encores– the first ending with Joy and then she came back out and played Unsuffer Me. It may have appeared that she wanted to play more, but she (and the band) knew Unsuffer Me was the last song because she wanted to go back out and play that one song. When it ended she walked over to a fan in the front row stage left to sign his poster. That was when the tour manager came out to get her, because a crowd was quickly gathering at the front. Just wanted it to be clear because it was a great show and didn’t think it needed to be tainted with something that apparently appeared differently than what actually happened.
Here is the latest : The LW store is now fully online with the fulfillment company and I am told that the all but a handful of orders placed by Nov. 5 will ship on Thurs.
I mistakenly responded to a few of you in private messages that they would ship on Weds., but because of the time difference here in Europe I read the email incorrectly.
I truly appreciate everyone’s patience as we were worked thru all the issues, that obviously took longer to get thru than I had anticipated. It has been a source of great frustration, but your overall understanding has been fantastic. Please continue to reach out to me if there are problems.Joe From Paris: We specially brought in the engineer/ mixer from the West album to record and mix into a live two track Pro Tools setup. We wanted these to sound as good as they possibly could and I think the sound is better or as good as any other instant live recording I have heard.
I’m guessing you mean World Without Tears? Just send me your address in a private message and I’ll have a fixed one sent.
Ray – I will ask our engineer to check it out but you are the first ask about that track. There were only two masters made–the one that had PT missing and then the fixed one that I personally burned the copies of that got sent out. But I’m definitely glad you asked because it is acceptable to me if we don’t have the completely correct cds out there. It has to be right. And to answer your question about this being worth it, yes absloutely and I would do it all again. I was not at all blind to what were undertaking and given that the “permissions” to do it came late in the timeline, I knew there could be mistakes. Overall it has not been too bad, but I wanted some things to be a little beter. My biggest frustration has been with the problems that caused the shipping delays. I put 10-14 days ship time thinking I was allowing enough time. I thought I had it caught up when I left for Europe, but then I discovered a handful of problem orders and intl orders that had sort of disappeared in the LW store. In any event when we undertook this I didn’t want to be another case of an artist trying to do a store and screwing it up as has happened in several other cases. When it was a go it was going to be done right–period. There has been some bumps in the road, but overall the feedback has been fantastic and I think things will be nearly flawless very soon. But yes it has been absolutely worth it, and ultimately this was a “long run” experiment, and on that front I believe we have set it up to hopefully be able to do some things next year.
Kees- I believe the new fulfillment company is on line and shipping and I expect them to be completely caught up with all of the orders, including the intl orders and the problem orders, very very soon. I will be reaching out to them today for an update.
As I was saying above, it is not acceptable to me for tracks to be missing, but the copies that I made before I left for Europe were all double checked by our engineer, so I will be surprised and disappointed if there are any more mistakes.Now that’s asking for a lot. Doug has more guitars than Nigel Tufnel. Give me a little time on this one.
The Knowing was an earlier working title for what became West. It was left off because all of the vocals on West and several songs that did not end up on West were recorded as demos a few months earlier and it was decided to keep the vocals from those sessions because they all had a similar sound and feel as they were recorded at a different studio from West. In effect West was actually made backwards from the way records are normally recorded.
With the Knowing, after much discussion, Lucinda decided that she was not quite happy with the vocal from the earlier demos and didn’t want it to be the only track on West with a new vocal, so the tile of the album was changed. In addition a group of songs started to fit together into the album that became West so the Knowing was left for the next record, where it fits great with some other songs that were also left off, as well as some brand new ones.I followed up on this with our engineer and he checked the master and replied back to me that there aren’t any one second gaps on the original master, and all copies were made from that. That was also the night that originally had People Talkin’ left off so when it was fixed he checked it very carefully. I can send another if you like.
