There was nothing haphazard about how the Ark handled the tickets, they did it the same way they’ve been doing it for years. Tickets for Ark shows usually go on sale Saturday at 10:00 AM on ticketmaster. If that’s the case, you can buy the tickets starting at 9:00 in person at the Michigan Union ticket office (all of us townie Ark supporters know that). The tickets never made it to ticketmaster as they sold out long before 10:00. On a typical non-sellout show, some of the remaining tickets are distributed the following Monday to the Ark box office and Herb David Guitars, you can buy them in person at either of those locations with no service charge. The Ark only holds 400 people. I walked over there Friday to purchase tickets for a different show, they told me that the password presale on ticketmaster was allocated 200 for Lucinda including ALL of the reserved seats, and those went quick.
Oh, there are other things we know about the Ark as well, including what time to line up for GA based on a number of factors and where those 2 really good seats are that the first 100 through the door will walk right by.