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If you have issues regarding your orders, the best way to reach out to us is via the e-mail address customersupport@lucindawilliams.com
If you’ve placed an order on or before December 18, you should have received your order by now. If you have not, and you have not already been in touch with us and had a response from either Tom, Todd or Ken, the email address customersupport@lucindawilliams.com actually comes to all three of us.
Kufala (our fulfillment company) is closed until January 3, so no orders, replacements, etc. will be shipped before then.
If you have the New York recordings and have not received the replacement copies, please email us at the above address. If possible, please let us know your original Store Order # so that we can update your record in the store and try and make sure that everyone who has not yet, gets their replacement discs.
If you have some other issue with any of the discs and require a replacement then contact us at customersupport@lucindawilliams.com
If you placed an order, paid with PayPal and have heard nothing from us, please contact us and we will get you sorted. There has been an issue with a very small number of orders where PayPal does not transmit the final transaction back to the store. We are working to fix this and apologize for any delays.
If you are trying to place an order and are having PayPal issues, please contact us at support@lucindawilliams.com We know there are some issues which we are working to resolve, plus we will be adding more payment options as soon as our programmer gets back from snowboarding in Japan.
Thank you everyone for your patience and understanding.
Happy Holidays
The Lu Crew
There actually is no password.. you just need to register on the Music Today site and then you can gain access to the pre-sales.
Hello,
We do not work fulltime for Lucinda and are not paid to monitor the forums, generally we check the site once a week for these types of posts and remove them and ban the offending users.
If there are offending or offensive posts in the forums, please drop us a line at abuse@lucindawilliams.com and we will remove them immediately.
We realize this is an ongoing problem and are doing what we can to stop it.
Thanks for your help and understanding.
The Management
