LIVE CD UPDATE

I apologise for the delayed update, but had to leave for Europe so the last week just disappeared.
After receiving some private messages and seeing some of the posts here, it was apparent that there were some problem orders that somehow had not gotten shipped. After doing some digging I have discovered a handful of orders that were not showing up in LW store in the order file, but were listed in a separate customer file. It appears that some of the info was entered slightly incorrectly when they were initially ordered, (for instance phone numbers not entered quite right), which was causing them to not show up in the orders file, which was being matched against Paypal.
I have gone thru and created a file of those orders and am sending it to the new fulfillment company that has now been enlisted to take over shipping etc. Out of all of the orders, I have identified 16 of these orders and have been able to match up all but three of them. Please either reach out to me via private message AND/OR email the customer service email to make sure that your order is not lost. As I have said before it is very important to do this right and get all of the orders out in a timely manner so it is very disappointing that some orders have been delayed, and realistically I guess a small percentage of problem orders could have been expected. In any event they will all get out as soon as possible.

Ray – I will ask our engineer to check it out but you are the first ask about that track. There were only two masters made–the one that had PT missing and then the fixed one that I personally burned the copies of that got sent out. But I’m definitely glad you asked because it is acceptable to me if we don’t have the completely correct cds out there. It has to be right. And to answer your question about this being worth it, yes absloutely and I would do it all again. I was not at all blind to what were undertaking and given that the “permissions” to do it came late in the timeline, I knew there could be mistakes. Overall it has not been too bad, but I wanted some things to be a little beter. My biggest frustration has been with the problems that caused the shipping delays. I put 10-14 days ship time thinking I was allowing enough time. I thought I had it caught up when I left for Europe, but then I discovered a handful of problem orders and intl orders that had sort of disappeared in the LW store. In any event when we undertook this I didn’t want to be another case of an artist trying to do a store and screwing it up as has happened in several other cases. When it was a go it was going to be done right–period. There has been some bumps in the road, but overall the feedback has been fantastic and I think things will be nearly flawless very soon. But yes it has been absolutely worth it, and ultimately this was a “long run” experiment, and on that front I believe we have set it up to hopefully be able to do some things next year.

Kees- I believe the new fulfillment company is on line and shipping and I expect them to be completely caught up with all of the orders, including the intl orders and the problem orders, very very soon. I will be reaching out to them today for an update.
As I was saying above, it is not acceptable to me for tracks to be missing, but the copies that I made before I left for Europe were all double checked by our engineer, so I will be surprised and disappointed if there are any more mistakes.

I’m guessing you mean World Without Tears? Just send me your address in a private message and I’ll have a fixed one sent.